FAQs

Yes, We accept car rental payments and security deposit by cash and or debit card. However, a security deposit by credit card as a pre-authorization block is recommended as the bank automatically releases it after 21 days.

Can I rent a car in Dubai without a security deposit?

A refundable security deposit is required, mainly, in case of RTA fines, damage to the car (if not covered by insurance) and car theft. The amount is held for upto 25 days as RTA / Police fine reports are sometimes delayed.

What should I do when my vehicle needs servicing and maintenance?

Please inform NRAC or use the Book A Service feature from our website to arrange an appointment with one of our customer service representatives. We will book your vehicle in for service and arrange a replacement vehicle.

What are my overheads (additional costs) involved in renting a car?

Your overheads may include Salik (toll), fuel and parking on your own as per your usage. Delivery and pick-up for the rental car might be charged extra.

How Do I Reserve Or Book A Car?

On our website, you can make a reservation Directly and Decide which car you want to rent. You can select “Book on WhatsApp” to speak with a member of our sales staff directly through WhatsApp. They will provide all the information and guide you through the process of the booking.

Why do car rentals require a security deposit?

Security deposit is essential in the UAE, mainly for RTA traffic fines. If you want to rent a car without a security deposit, opt for a pre-authorization block by your credit card. This way the amount is simply blocked instead of a transaction. The blocked amount is automatically released 21-30 days after you return the rental car.

What type of vehicle insurance will I receive by default?

As per RTA, we provide with comprehensive insurance (a.k.a. basic insurance). This means that by default, you are covered incase of an accidental damage provided it isn’t your fault. A police report must be obtained at the time of an accident. Your rental amount includes basic coverage. In case the accidental damage your fault, you have pay the excess fees which depend on the car type.

What are the benefits of renting a car on monthly-basis in Dubai?

Much cheaper and faster than using public transport
Cost efficient as you don’t pay the rising insurance and registration costs
As good as your own car without the hassle of maintaining it
Monthly rates are heavily discounted as compared to day-basis rentals
Choice of multiple suppliers offering competitive rates and package deals
Option to upgrade or downgrade every month

What is the minimum eligible age to rent a car in the UAE?

The legal age limit is 21 years and above to rent a car across the UAE. Some car rental companies require the customer to be 23 years of age or above while some even allow 20-year-olds to hire a car.

When I will get my security deposit back?

It is released max 21 days after the car is returned. It may be returned to you by bank transfer, cash deposit into your bank account or cheque. The deposit depends on the car type and duration of the rental

What is the policy on off-road driving?

Off-road use is a violation of the rental agreement and is not allowed.

Can I get this car delivered?

We offer free delivery and pickup upon request to your location within Dubai

How much I will be charged for crossing Salik/Darb gate?

You will be charged AED 5upon crossing every salik (toll) gate. You will be billed at the end of your rental duration. The salik amount may be deducted from your security deposit or you can pay for it separately.

What Is The Per Day Allowed Mileage?

The maximum daily mileage is 250km; any further kilometers will be paid separately. While finalizing the booking, you can add more mileage.

What is the minimum age limit to hire a car in the UAE?

The legal age to rent a vehicle (car, van, pick-up truck, SUV or any other) in the UAE is 21 years as per RTA regulations. However, this largely depends on our insurance policy issued. Please contact us for more information.